Users are synced from LDAP, but when they try to login getting error saying unauthorized user.

[has35526]

Hi Everyone,

We have two users directory in Qlik Sense. One is LDAP and other one is coming from ODBC connection.

User can access Qlik Sense app if they are part of ODBC connection user directory. However, all the users from LDAP are not able to access Qlik Sense app they get a error saying "User not authorized".  LDAP & QlikSense are in the same domain and the service account which runs all the Qlik services is part of LDAP. Please let me know what am I missing why can't LDAP users access Qlik Sense app

[Bill_Britt]

Hi,

Are you using Windows Activate Directory?

[pvinjamuri]

Hi Bill,

Thank you for your reply. How do I know if I am using a Windows Activate Directory?

[has35526]

@Bill_Britt  I am using Windows Activate Directory. Anything else you can think of?

[Bill_Britt]

Hi,

Are all the users in the same domain? 

Is there a security rule that is blocking these users?

What do the blocked have in common?