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Some users were previously allocated as professional users, but they were de-allocated from professional and allocated analyzer licenses. Now, they get a message of "You cannot access Qlik Sense because you have no access pass." despite being listed as analyzers--and we have analyzer capacity minutes available.
Hello @daveatkins, thanks for posting to our Qlik Community! Which version of Qlik Sense are you using? On the other hand, have you checked the following article about this topic?https://community.qlik.com/t5/Knowledge/You-cannot-access-Qlik-Sense-because-you-have-no-access-pass...
what is the correct method to change a user from a professional license to an analyzer license seamlessly?
We have QlikSense April 2020 Patch 3.
yes, read that article not helpful.