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Qlik Sense mobile app login error

Hi together,

Login Error in Mobile App

After installing the new Qlik Sense mobile app today and successfully adding my server to the app using an authentication link, I can't log in. Unfortunately, I only get this error "The attempt to log on to the server has failed".

Where can I find out what is the cause of this (log etc.)? The same authentication link works in the Sense Desktop without problems.

Update

Here some relevant error logs from server:

xxx_Service_Proxy.txt

127 11.24.0.0 20171005T114058.061+0200 ERROR ECO89VM 7651867d-cac0-444d-b19f-aebf5057a5bc Command=Open connection;Result=-2146233087;ResultText=Error: Fehler bei SSPI-Aufruf, siehe interne Ausnahme. 0 0 0 INTERNAL sa_proxy 0 Not available Proxy Not available Not available Open connection -2146233087 Error when accepting client connection: 'Fehler bei SSPI-Aufruf, siehe interne Ausnahme.' 7651867d-cac0-444d-b19f-aebf5057a5bc


xxx_System_Proxy.txt

156 20171005T114058.045+0200 WARN ECO89VM System.Proxy.Qlik.Sense.Communication.Communication.Tcp.StreamFactory 26 7399e746-a2ba-4470-aee2-518ea0001e5d NT-AUTORITÄT\SYSTEM Above happened because: Der Client und der Server können keine Daten austauschen, da sie nicht über einen gemeinsamen Algorithmus verfügen NO-STACKTRACE 7399e746-a2ba-4470-aee2-518ea0001e5d

157 20171005T114058.045+0200 WARN ECO89VM System.Proxy.Proxy.Core.RequestListener 26 d989f0bf-eaff-4dc2-bb55-959507d88ca7 NT-AUTORITÄT\SYSTEM Unanticipated System.Security.Authentication.AuthenticationException occurred accepting client, disposing connection attempt Der Client und der Server können keine Daten austauschen, da sie nicht über einen gemeinsamen Algorithmus verfügen↵↓Fehler bei SSPI-Aufruf, siehe interne Ausnahme. NO-STACKTRACE↵↓   bei System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓   bei Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass9_1.<Negotiate>b__2(IAsyncResult result) 0 d989f0bf-eaff-4dc2-bb55-959507d88ca7

Sense Server: September 2017

Sense Desktop: September 2017

iPad Sense Mobile App: 1.1.35

Best regards

Stefan

1 Solution

Accepted Solutions
Partner
Partner

Re: Qlik Sense mobile app login error

Hi,

after consultation with the Qlik Support of Daniele Purrone (thanks again). We were able to solve this problem:

The solution was to activate all tls versions on the server. We used the Powershell script mentioned here: Qlik Support

Look at chapter "Configuring SSL/TLS for Qlik Sense 3.1 SR4". The powershell script "tls_config.ps1" is there also attached.

Online Working with the app is now possible, but offline download fails with this error "App-Download ist fehlgeschlagen Beim Herunterladen von "xxx" ist ein Problem aufgetreten. Die Netzwerkverbindung wurde unterbrochen."


Image-1.jpg

That is why we need to continue our research here...

Cheers

Stefan

7 Replies
Employee
Employee

Re: Qlik Sense mobile app login error

Hi Stefan.

Can you successfully access the same server in Safari (go to the hub, open an app)?

Regards,

Björn Dahlgren

Partner
Partner

Re: Qlik Sense mobile app login error

Hi Björn,

thx for your reply. Jetzt direct login works without any problem.

In the meantime we've testet more, and we were able to login through a sense server in the azure cloud, but not through local systems.

Question 1: Could somebody discribe if there a communication requirements like ports to be opened?

Question 2: After succesful login, we were not able to download an app. So what must be configured to do this? Are there some documentation to this available?

Thx

Stefan

Employee
Employee

Re: Qlik Sense mobile app login error

Hi Stefan.

Did you install a certificate on the server? A valid certificate and setting the SSL browser certificate thumbprint is required for authentication to work in Qlik Sense Mobile (and Safari).

On the server where download fails, which version of Qlik Sense Enterprise is it? Please find the exact version in the about dialog in the Hub.

Does all apps fail to download or is it a specific app?

Regards,

Björn Dahlgren

Partner
Partner

Re: Qlik Sense mobile app login error

Hi Björn,

yes we're using ssl certificate without any problems on all servers. This works well with Safari in iPad. So this should be a different problem.

The download fails for all apps.

Regards

Stefan

Support
Support

Re: Qlik Sense mobile app login error

Hi Stefan,

this will require a proper investigation.

Please, open a case on the support portal https://qliksupport.force.com/ and we'll assist you with it.

Cheers,

Daniele

Qlik Support

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
Partner
Partner

Re: Qlik Sense mobile app login error

Good morning Björn & Daniele,

thank you for your support and time. I've created in this minutes a support case related to this issue.

Best regards from Germany

Stefan

Partner
Partner

Re: Qlik Sense mobile app login error

Hi,

after consultation with the Qlik Support of Daniele Purrone (thanks again). We were able to solve this problem:

The solution was to activate all tls versions on the server. We used the Powershell script mentioned here: Qlik Support

Look at chapter "Configuring SSL/TLS for Qlik Sense 3.1 SR4". The powershell script "tls_config.ps1" is there also attached.

Online Working with the app is now possible, but offline download fails with this error "App-Download ist fehlgeschlagen Beim Herunterladen von "xxx" ist ein Problem aufgetreten. Die Netzwerkverbindung wurde unterbrochen."


Image-1.jpg

That is why we need to continue our research here...

Cheers

Stefan