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Slindheim
Contributor II
Contributor II

Update Stuck at "Upgrading Repository Database"

When installing the newest Update of QlikSense we got stuck at the point "Upgrading Repository Database". Currenty the installer is running for about 3 hours and still hasnt got further.

Is this a common problem? I couldnt find any information regarding this topic.

Labels (1)
13 Replies
Jack_Guo
Support
Support

Hi @Slindheim ,

Can you check if there is any installation log recorded follow by the below article?

https://community.qlik.com/t5/Official-Support-Articles/How-To-Collect-Qlik-Sense-Installation-Log-F...

Slindheim
Contributor II
Contributor II
Author

The last Entry in the log "Qlik_Sense_February_2023_20230316190001_010_PostgreSQL" is:

Action 19:04:41 70 NoExistingDatabaseCheck: Checking if database 'QSMQ' exists using PostgreSQL dir 'C:\Program Files\Qlik\Sense\\Repository\PostgreSQL\9.6\bin\'.

 

And the last few rows in the log file "Qlik_Sense_update_20230316070302" say:

16.03.2023 19:03:19 - FileOperationManager: RestoreFileToDestination: Install dir: C:\Program Files\Qlik\Sense\\Repository\Util\qlik-sense-util\QlikSenseUtil.exe
16.03.2023 19:03:19 - FileOperationManager: RestoreFileToDestination: Backup path: C:\ProgramData\Package Cache\22ff72b8-4b12-4448-ac17-d5f9d11c754b\Repository\Util\qlik-sense-util\QlikSenseUtil.exe
16.03.2023 19:03:19 - Remove file action reverse InstallDir\Repository\Util\qlik-sense-util\QlikSenseUtil.exe was successful: True
16.03.2023 19:03:19 - Will unregister product 'QlikSenseEnterprisePatch' from 'HKEY_LOCAL_MACHINE'.
16.03.2023 19:03:19 - Deleted subKey 'SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch'.
16.03.2023 19:03:19 - FileOperationManager: SchedulePackageCacheEntryRemoval for: C:\ProgramData\Package Cache\22ff72b8-4b12-4448-ac17-d5f9d11c754b
16.03.2023 19:03:19 - FileOperationManager: DeleteFolderStructureAfterReboot: C:\ProgramData\Package Cache\22ff72b8-4b12-4448-ac17-d5f9d11c754b
16.03.2023 19:03:20 - Update uninstalled successfully!
16.03.2023 19:03:20 - Update executed successfully! 456 files were updated
16.03.2023 19:03:20 - Exit code: 0

 

The Update is now running for 9 hours withour any progress. Still stuck at "Upgrading Repository Database"

erikz
Partner - Contributor
Partner - Contributor

Hi, how did you solve this problem @Slindheim?

Slindheim
Contributor II
Contributor II
Author

To be honest: we just restarted the server and the problem was solved by itself...

After that we did follow the installationinstructions and everything worked fine.

erikz
Partner - Contributor
Partner - Contributor

Thanks! For info - In our case the upgrade actually managed to complete all steps after around 5 hours in state "upgrading repository database". 

mruehl
Partner - Specialist
Partner - Specialist

Same problem here. Solution: Reboot ✌

KHSDM
Creator III
Creator III

How you reboot the server? Did you force kill the installation program? (Since there is no cancel button in the installation window)

mruehl
Partner - Specialist
Partner - Specialist

We just forced the server to restart. It worked the last time.
But from May2023P4 to Aug2023 it did not work and we had to restore a backup of the server.
So be careful!

Jack_Guo
Support
Support

@mruehl please also check the Qlik Sense installation log before force restart the server.