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Creator
Creator

No Connection Error

Hi,

Getting error "No Connection Error" daily while opening dashboard first time on access point(Ajax Client).

(After one or two tries dashboard get opens).

Kindly provide solution for the same.

11 Replies
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Employee
Employee

Would you mind attaching a screenshot?

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Creator III
Creator III

Hi!

Maybe you have a high load on the server?

Do you have one or more servers QlikView(cluster) ?

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Employee
Employee

You should check the session log and see if there is a message for the disconnect.

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Creator
Creator

Yup server are in cluster and no load on server too

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Partner
Partner

Hi Giridhar,

Please check the log files.There might be some error msg for disconnection

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Creator
Creator

Find below attached screen shot

Error.png

Find below given points-

  1. There is no RAM issues
  2. Web serer is in cluster
  3. after one or two tries,Application get opens.
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Creator
Creator

ScreenShot from Audit Log-

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Ticket Lookup: Ticket ABA4EDC758FC88E57B071D42C27CD344CB1E6770 not found.

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Session stop reason: invalid iis authentication string

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Ticket Lookup: Ticket FAEED9C1DC5982AD6B52CCA88CD5DC747331D15F not found.

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700         Information Session stop reason: invalid iis authentication string

2018-01-11 19:02:11        2018-01-12 12:52:32 4 700 Information        Ticket created: Ticket (EB0E99554282B05F0E3470C59FAAF67A95B6A854) for xxxxxxx.

2018-01-11 19:02:11        2018-01-12 12:52:32 4 700 Information        Ticket Lookup: Ticket EB0E99554282B05F0E3470C59FAAF67A95B6A854 was found.

Highlighted
Creator
Creator

Hi,

Kindly find below attached screenshot

Highlighted
Creator
Creator

Hi,

Kindly find attached screenshot