Applications fail to reload with Error: Error: I/O error (filename)

[Anonymous]

Applications fail to reload with following error:

 Error: I/O error  (filename)
 Execution Failed
 Execution finished.
 

Environments:

• Qlik Sense Enterprise on Windows  - all version
• QlikView  Server - all versions

Resolution:

Antivirus or other process may have a handle on and locking the file and/or causing file corruption. In order to solve this either disable the antivirus completely or ensure that Qlik related files are excluded from the Antivirus scanning.

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[sks12]

Hi,
We have crowdstrike Antivirus and as verified it runs on kernel and does'nt need separate exclusion to be set. We are on Qliksense Enterprise version and we have I/O error only for 3 to 5 applications and apart from them there are thousands of Applications running fine. Could you please suggest any other possible reason why we have I/O error for particular qvds and that too very random. I checked for parallel access of file already and it is not the case.

Thanks,

[Sonja_Bauernfeind]

Hello @sks12 

I would recommend posting this to our forums to make use of our active community and our support agents.

This would be the right forum: Qlik Sense Deployment and Data Management.

All the best,
Sonja