QlikView Administrators cannot see the list of Assigned Users under the Assigned CALs tab in the QlikView Management Console although they can see licenses are assigned under the General tab.
![Named User CALs assignments.png Named User CALs assignments.png](https://community.qlik.com/t5/image/serverpage/image-id/73689i3A7785D5F853B3D5/image-size/large?v=v2&px=999)
![Assigned CALs empty.png Assigned CALs empty.png](https://community.qlik.com/t5/image/serverpage/image-id/73690iACFAF38CE23E75F6/image-size/large?v=v2&px=999)
It is important to note that the QlikView users are not experiencing any issues accessing applications. This only affects the QlikView Administrator who wants to see details of which users have had CALs assigned to them.
Environment:
QlikView
The QlikView Management Service is calling the QlikView Service for the Assigned CALs information. If there are a large number of Assigned CALs, the information is not received by the QMS in time and the information is not presented on the screen. By increasing the MaxReceivedMessageSize we are allowing the QMC more time to receive the information from the QMS.
This will affect customers with a large number of Assigned CALs.
Resolution:
- Log onto the QlikView Management Server
- Open a Windows Explorer Window and browse to C:\Program Files\QlikView\Management Service
- Open the file QVManagementService.exe.config
- Change <add key="MaxReceivedMessageSize" value="262144"/> to <add key="MaxReceivedMessageSize" value="2621440"/>
- Restart the QlikView Management Service