Can't connect to Qlik Alerting over https in extension for Qlik Sense: "Could not retrieve user info"

[Daniele_Purrone]

When trying to connect to Qlik Alerting over https, the Qlik Sense Extension displays a "Could not retrieve user info" error.

Environment

• Qlik Alerting, any
• Qlik Sense Enterprise for Windows, any

Resolution

In order to connect to Qlik Alerting over https, you'll need to use:

• a fully qualified domain name for the Qlik Alerting server
• an SSL certificate that goes with the fully qualified domain name

Please, refer to the help site for details.

Until you get a certificate you will need to use http for both Qlik Sense and Qlik Alerting, since browsers won't allow mixed content.