Export data from a Vizlib Pivot Table error with a Qlik Sense on-prem app used in Qlik Cloud

[Andrew_Roy]

When attempting to export data to .csv or as a Straight Table from a Vizlib Pivot Table object in Qlik Cloud Analytics, the following error message is displayed:

An error occurred during export. Please try again later.

Even small datasets will not export.  

This issue is not seen with this object in Qlik Sense Enterprise on-premise, but may occur with an app migrated to or published to Qlik Cloud from the on-premise install.

Resolution

Upgrade the Vizlib Pivot Table to version 3.17.3 or higher in all environments, then reload the affected app.

Cause

This is not a Qlik issue, and is specific to complex apps with large data sizes and Vizlib Pivot Table version 3.14.0 or earlier. No Qlik limitation is involved.  

It appears that only export to Excel (.xlsx) was fully supported for such apps in Qlik Cloud with earlier Vizlib object versions.  

Note that downloading as an image or PDF from a Vizlib object remains unsupported.

Environment

• Qlik Cloud Analytics
• Qlik Sense Enterprise on Windows