Insight Advisor Chat showing No apps were found or some apps are missing

[Sonja_Bauernfeind]

Insight Advisor Chat in Qlik Sense Hub, may result in the message "No apps were found" or some apps not showing when trying to ask a question. See Fig 1.

Fig 1

Environment:

• Qlik Sense Enterprise, November 2020

Resolution

1. Go to your Qlik Sense Enterprise Hub in a browser and select any unpublished app.
2. Open the app and click on the cog wheel icon to open App options. See Fig 2
   
   Fig 2
   
   
3. The app needs to be enabled for insights. Turn on "Enable insights for chat in hub" in App options. See Fig 3.
   
   Fig 3
   
   
4. Reload the App
5. The app should now be accessible using Insight Advisor Chat 

[Helga_W]

It should be mentioned that an app needs to be reloaded in order to make it available for Insight Advisor Chat. Otherwise it just won't show up in the list of apps.

[Sonja_Bauernfeind]

Thanks, @Helga_W !

[PrashantSangle]

Hi @Sonja_Bauernfeind  and @Helga_W ,

I follow the steps which you suggested, still it is not showing in Insight Advisor Chat.

Regards,

Prashant Sangle

[Sonja_Bauernfeind]

Hello @PrashantSangle 

I'd recommend posting about this issue in the Insight Advisor forums to make use of our active community and support engineers assisting in those forums. This looks as if it may require additional troubleshooting which we can't provide directly in an article.

All the best, 
Sonja 

[PrashantSangle]

I already posted in that forum, but no one is responding that's why I posted over here.

[Sonja_Bauernfeind]

Hello @PrashantSangle!

Let me see if I can find someone to review this for you.

All the best,
Sonja 

[Sonja_Bauernfeind]

Hello again @PrashantSangle!

I checked with our SMEs - and as you are doing everything correctly in your setup, they've advised for you to log a case as we're likely going to have to look at log files.

All the best,
Sonja 

[PrashantSangle]

Thanks @Sonja_Bauernfeind .

[etemuyar]

Hi everyone, is there any way to Enable insights for chat in hub for the  apps are already published? 

[Sonja_Bauernfeind]

Hello @etemuyar 

You cannot directly enable this setting on an app that is published. We'd recommend having the owner of the app create a copy, enable the setting on the copy, and publish & replace the app.

All the best,
Sonja