Multiple users cannot use QlikView Desktop in webview (version 12.80)

[David_Friend]

After upgrading to QlikView 12.80, multiple users logged in to the same machine (such as through RDP) are unable to use the QlikView Desktop client's webview feature.

A spinning wheel is displayed, and nothing is loaded.

Resolution

Upgrade to QlikView 12.90 SR1 or later and configure additonal ports:

1. In Windows Explorer, navigate to C:\Users\<user>\AppData\Roaming\QlikTech\QlikView\
2. Open the settings.ini file
3. Add the variable WebViewPort=4751
   4751 is the first available port after 4749.
4. Increase the number for each following user (example WebViewPort=4752 for the second user)

If you cannot upgrade and will remain on 12.80, instruct your users to open QlikView as administrators:

1. Right-click the QlikView Desktop shortcut
2. Choose Run as administrator

Cause

The default port (4749) is locked for only one user.

Internal Investigation ID(s)

QV-25347

Environment

• QlikView