Creating a subscription based on a visualization or a sheet in Qlik Cloud, the following error is displayed:
An SMTP server must be configured if you want to receive subscription emails. Please contact an administrator
![an smtp server must be configured.png an smtp server must be configured.png](https://community.qlik.com/t5/image/serverpage/image-id/117302iED74728F94F78637/image-size/large?v=v2&px=999)
Verifying the subscription in the Management Console shows:
There was a problem sending your email. please review your settings.
![there was a problem sending your email.png there was a problem sending your email.png](https://community.qlik.com/t5/image/serverpage/image-id/117303iE632AE6F14148466/image-size/large?v=v2&px=999)
Resolution
- Verify if the email password is correct or if it has expired
- Verify your internal or 3rd Party SMTP Server connection configuration
Related Content
Creating a subscription | Qlik Cloud Help
Environment
Qlik Cloud