Qlik Insight Advisor: License is invalid or expired error while connecting Microsoft Teams, Slack, or similar chat vendor

Rakesh_HB · Aug 9, 2022 1:55:47 AM

Insight Advisor Chat works fine inside the Qlik Sense hub, but after the configuration with an external chatbot, the below error appears:

Error: License is invalid or expired. Please contact your administrator. license is invalid.png

In NLAppSearch logs:

{"caller":"enterprise.go:72","environment":"localdev","level":"info","message":"License is valid. Enabling event listeners","timestamp":"2022-07-29T04:55:30.8725058Z","version":"1.31.3"}
{"caller":"qsmq-msgbroker.go:161","environment":"localdev","level":"error","message":"failed queuesubscribe on an unsupported subject","subject":"system-events.tenants","timestamp":"2022-07-29T04:55:40.8430957Z","version":"1.31.3"}

Whereas in bot-channel-service logs:

2022-07-29T10:36:12.723Z [index] info: License is invalid or expired. Please contact your administrator.

Resolution

The below attributes must be present in the License LEF in order to use Chatbots like Skype, Team, Slack, etc with Insight Advisor Chat

CHANNELS;YES;;
INSIGHTBOT;YES;;<VALID_DATE>

Cause

CHANNELS or INSIGHTBOT attribute is not present in the License LEF
CHANNELS or INSIGHTBOT attribute is set to NO
INSIGHTBOT's License has expired

Qlik Insight Advisor: License is invalid or expired error while connecting Microsoft Teams, Slack, or similar chat vendor