Qlik NPrinting Designer opens and throws this error message:
Can't find a supported reporting template editor for the file ..... Error Message: Interface not Supported.
The problem occurs only with Office reports. An Office instance is then opened, but not embedded inside the Qlik NPrinting designer.
- The problem occurs even if the zoom in the screen is set to 100% as per requirements
- The problem persists even after a complete un-installation and re-installation of Qlik NPrinting
- The problem can occur on single local machines while Qlik NPrinting Designer works on others
Resolution
To resolve the error:
- Download and unzip the attached regtlibv12.zip file.
- Copy regtlibv12.exe to C:\Program Files\Microsoft Office\Root\Office16
- Open Command Prompt as administrator
- In the elevated prompt, execute:
cd "C:\Program Files\Microsoft Office\Root\Office16"
- After successfully changing the directory, run the following three commands.
After each, verify that you receive a confirmation that the registration was successful.
- Restart the machine.
- Verify that NPrinting Designer works.
Upon clicking Edit Report, Qlik NPrinting Designer opens and calls Excel, Word, or PowerPoint to embed the report.
The communication between the Qlik NPrinting and the Office executables is enabled by type libraries (Typelib) in the Windows Registry (regedit).
By running regtlibv12.exe combined with, for example, EXCEL.EXE, you force Windows to register the type libraries on the registry.
Internal Investigation ID(s)
SUPPORT-584
Environment
