The Qlik NPrinting Engine upgrade fails with the following error message:
0x80070001 Incorrect Function
When looking at the following Installation log:
Qlik_NPrinting_Engine_June_2019_<Date>_000_MainPackage.log
This error message is displayed:
CAQuietExec64: Installing certificates...
CAQuietExec64:
CAQuietExec64: Unhandled Exception: System.Security.Cryptography.CryptographicException: Access is denied.
CAQuietExec64:
CAQuietExec64: at System.Security.Cryptography.X509Certificates.X509Store.RemoveCertificateFromStore(SafeCertStoreHandle safeCertStoreHandle, SafeCertContextHandle safeCertContext)
CAQuietExec64: at Qlik.NPrinting.LocalhostCertificateGenerator.Cert.DeleteCACertificate() in C:\Jws\release-19.19.x-NOvyT9XXE\server\NPrinting\src\LocalhostCertificateGenerator\Cert.cs:line 61
CAQuietExec64: at Qlik.NPrinting.LocalhostCertificateGenerator.Cert.InstallLocalhostCertificate() in C:\Jws\release-19.19.x-NOvyT9XXE\server\NPrinting\src\LocalhostCertificateGenerator\Cert.cs:line 19
CAQuietExec64: at Qlik.NPrinting.LocalhostCertificateGenerator.Starter.Main(String args) in C:\Jws\release-19.19.x-NOvyT9XXE\server\NPrinting\src\LocalhostCertificateGenerator\Starter.cs:line 35
CAQuietExec64: Error 0xe0434352: Command line returned an error.
CAQuietExec64: Error 0xe0434352: QuietExec64 Failed
CAQuietExec64: Error 0xe0434352: Failed in ExecCommon64 method
CustomAction InstallLocalhostCertificate returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:10:58: InstallFinalize. Return value 3.
Resolution
- Open the NPrinting Server's (or NPrinting Engine computer's if installed separately from the NPrinting server) Certificate Management Console. You can follow this article.
- Go to Trusted root Certification Authorities and delete the certificate NPrinting-CA
- Go to the NPrinting Web Console, open Admin>Engine manager and delete the NPrinting Engines.
- Reinstall NPrinting Engine. You can follow this article.
- Add a new NPrinting Engine in NPrinting Web Console Admin>Engine manager.
- The NPrinting Engine installer should now run as expected
- Notice: please contact your network group domain administrator if you are unable to delete the certificate as a Windows administrative user account. It is likely that a Group Policy has been configured to prevent manual deletion of certificates.
Cause
This can be caused by the NP installer which is unable to remove the Certificates of the user in which NPrinting was previously installed with. Other possible reasons are:
- The NPrinting service account user has been changed.
- Some Group Policies may prevent automated or manual deletion of certificates.
Internal Investigation ID
OP-8771
Environment
- Qlik NPrinting all supported versions
