Qlik Sense Enterprise on Windows: Internal Error while accessing Data Load Editor, Data Manager, and creating a new App
Last Updated 19th October. See the new Resolution recommending new Microsoft KBs.
After a recent Windows System Update, accessing the Data Load Editor or Data Manger in Qlik Sense Enterprise on Windows fails intermittently with:
Internal error. Unique ID:
This may also happen when creating an App:
The app could not be created. Please try again.
Microsoft has identified the root cause to be KB5018419 and resolved the issue in KB5020436 (Windows Server 2022) KB5020438 (Windows 10 Enterprise 2019), KB5018457 (Windows Server 2012), KB5020447(Windows Windows 8.1 and Server 2012 R2), and KB5020439 (Windows 10, Windows Server 2016) respectively.
Download the appropriate Microsoft KB. Note that these KBs are not available from Windows Update and will not install automatically.
Install the KB.
For more detailed information, including affected platforms, see:
We recommend to use the permanent solution as outlined above. This workaround cannot be guaranteed to have the desired effect for all instances of the issue.
If the resolution is currently not doable, using IISCrypto to configure your Schannel settings can be investigated as a temporary workaround. In it, we follow IISCrypto's Best Practices.
Note: IIS Crypto is an example 3rd party tool that can be used to achieve this. IIS Crypto is not supported by Qlik, but by its respective vendor, NARTAC Software. To obtain IIS Crypto, visit https://www.nartac.com/Products/IISCrypto.
Open IISCrypto and select SCHANNEL
Click Best Practices
The root cause is a recent Microsoft Security upgrade.
The currently suspected KBs* affecting Qlik Sense are: