Your Shopify integration encounters the following extraction error:
HTTPError GraphQL request failed for stream 'order_refunds' with status 504 and X-Request-ID '...', Reason: Gateway Timeout - upstream request timeout.
Resolution
If this issue is recurring and disrupting your workflow, please contact Qlik Support. We also recommend reaching out to Shopify Support with the X-Request-ID included in the error message.
This dual approach is important because:
Qlik Support cannot discuss user-specific data with third-party services.
Shopify can provide detailed insight into the error, which may help R&D implement changes aligned with their best practices.
Cause
Shopify’s API is timing out due to the volume of data it needs to return in response to Stitch’s requests. This is most commonly observed with the orders and order_refunds streams, which tend to contain large amounts of data in many stores.
