Talend studio can't connect TAC at loading license page and Pop-Up window displays
"Studio can't access the resource from server, please check the resource url". If loading a local license, then studio can connect TAC successfully at the connection setting page .
Cause
Cause 1
Defect TUP-40730(Internal) was identified and addressed in November 2023 release of Studio
Cause 2
Potentially, there may be a network connection issue between studio and TAC due to firewall, proxy, VPN
Resolution
- Please patch to November 2023 or later release of studio.
- If need be, workaround the license issue, please manually copy and transfer the license from TAC.
Troubleshooting Suggestions
- Tail the <TAC Tomcat HOME>/log/localhost_access_log to look for "GET /org.talend.administrator/remoteService/license/project?version". If this is not displayed, then the request never reached the TAC server.
- It is recommended that the <Studio Workspace>/.metadata/.log file should be reviewed as well as Network settings
Internal Investigation ID(s)
Internal investigation ID TUP-40730
Environments
Talend Studio
Talend Administration Center
