Qlik cloud Error while trying to create a Direct Access via Data Gateway: Failed to create the data gateway

[Akshesh_Patel]

Adding the Qlik Data Gateway to the Qlik Cloud tenant fails with the following message:

Failed to create the data gateway.
Error code: REPLICATE-AGENT-CREATE-AGENT-FAILED
Error details: QEM-CREATE-FAILED-1, Failed to create remote Data gateway resource, SDK-8, Forbidden

Qlik Data Gateway cannot be used on a Qlik Cloud Trial tenant. 

Resolution

The user must:

• have a Professional license allocated
• be the Space owner or
• have the Can manage role in the space where the Qlik Data Gateway is being used. Even with the Tenant Admin role, the user cannot create the Qlik Data Gateway unless the user is the space owner or have the Can manage role in the space.

Environment

• Qlik Cloud 
• Qlik Data Gateway/Direct Access

[Prasasiv]

Hi @Akshesh_Patel : I am getting error " failed to delete gateway". find the attached screenshot for your reference.

How to fix this?

Regards,

Siva Prasad

 

 

[Sonja_Bauernfeind]

Hello @Prasasiv 

Have you verified the steps in this article as they would apply for deleting as well as creating. 

Should this not resolve your issue, please contact Qlik Support using our chat (the blue help pubble in the bottom right corner of the screen).

All the best,
Sonja  

[Prasasiv]

Hi already have "can manage" access to the space where the data gateway is available,

[Akshesh_Patel]

Hi,

Try restarting the Gateway Services and see if that makes any difference. Suppose that doesn't resolve than we might need to look at the Direct access logs.

Thanks,