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Unable to duplicate or create apps after enabling data encryption in Qlik Sense Enterprise on Windows

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Unable to duplicate or create apps after enabling data encryption in Qlik Sense Enterprise on Windows

Last Update:

Aug 28, 2024 4:08:35 AM

Updated By:

Sonja_Bauernfeind

Created date:

Aug 28, 2024 4:08:35 AM

Data encryption was enabled per the instructions in How to enable Data Encryption In Qlik Sense Enterprise On Windows. Since then, apps can no longer be duplicated or created, even by the Qlik Root Aadmn.

The following errors are displayed.

Creating an app from the hub:

The app could not be created. Please try again.

When duplicating an app in the QMC:

Service unavailable

 

Resolution

Verify to run the command which creates the self-signed certificates with the Qlik Sense service account. See Encryption certificates.

For instructions, see step 4 in the encryption article.

 

Cause

An incorrect account was used when creating the certificate (such as a local account, but not the service account). The service account does therefore not have access to the certificate. 

 

Environment

  • Qlik Sense Enterprise on Windows
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