Qlik Data Movement Gateway Service Failed to start after upgrade

[david_Edvardsson]

Hi,

I´ve recently tried to upgrade Qlik Data Movement Gateway to the latest version.

After the upgrade the repagent service has failed to start. I have followed the upgrade instrutions here: https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/dm-gateway-upgr... 
and also retryed the upgade 3times (i took a snapshot of the server before the upgrade). 

But the outcome has always been the same, "failed to start service". 

I found this article: https://community.qlik.com/t5/Qlik-Cloud-Data-Integration/Data-Movement-Gateway-Service-Failed-to-st...

With another user having the same issue. But the only solution wihtin that post is to install Data movement on Red Hat rather then CentOS as I´m currently running. 

I can´t see that CentOS not should be supported by Qlik Data Movement according to the documentation. 

[NadiaB]

Hi @david_Edvardsson 

By any chance do you see anything specific on the logs ?

 journalctl -u repagent

Could you share what errors do you see ?

if you try to restart do you get that error "failed to start service"?

service repagent restart

service repagent status

Hope it helps!

[david_Edvardsson]

Hi, 

Unfortunately i already deleted the VM. 

If my memory is correct i was not able to restart the service. 

I creaed a new VM, with CentOS9, i will soon try and upgrade it to the latest release and i will see if i manage to get the same issue again.