Skip to main content
Announcements
July 15, NEW Customer Portal: Initial launch will improve how you submit Support Cases. IMPORTANT DETAILS
cancel
Showing results for 
Search instead for 
Did you mean: 
Sree1
Contributor II
Contributor II

ERROR: This site can’t be reached, refused to connect. For both Hub and QMC

Dear Experts,

One of our Qlik environments is down. We are getting the "This site can’t be reached, refused to connect." error for both Hub and QMC.

Please note: Didn't do any upgrades to the environment. It was working fine one day and It just started throwing that error the next day.

I have followed this process "https://community.qlik.com/t5/Official-Support-Articles/How-to-recreate-or-just-delete-certificates-...", but it didn't work. I was wondering if someone could shed some light into what I can do to fix this issue.

I have attached the screenshot for your reference.

Please help me. Thanks in advance.

-Sree

1 Reply
Ray_Strother
Support
Support

Hello @Sree1 

 

1. confirm that you deleted the old certificates prior to the creation of the new ones. (per the article ).

2. If things are confirmed then review the article link link below:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-How-to-troubleshoot-issue-to-acce...

 

Thanks