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jblomqvist
Contributor II

Error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

Hello,

I have configured my SMTP server to use Office365.

I get the following error when I try to email a report in NPrinting 17.3

The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM


How to solve this issue please?


I am using:

smtp.office365.com

Port: 25 (also tried 587)

Domain\MyID

Network password

3 Replies
Employee
Employee

Re: Error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

Hi,

It seems a problem on the SMTP server side. Give a check at official Microsoft documentation. For example  Fix issues with printers, scanners, and LOB applications that send email using Office 365 -.



Best Regards,
Ruggero
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balabhaskarqlik
Honored Contributor

Re: Error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

Try this:

Sometimes the problem is our firewall and virus scan software. The SMTP signal gets blocked by the software and / or firewall.

Check this link:

https://help.qlik.com/en-US/nprinting/17.0/Content/Setup/HowSetUpE-mailNPrinting/Set-up-email.htm?_g...

fedcas
New Contributor III

Re: Error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

The issue is very easy: open the file C:\Program Files\QlikView\Management Service\QVManagementService.exe.config with a editor and Set UseSSLForSMTP set to 'True' . Then restart Qlikview Management Server. Ciao

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