Error on OnDemand Button

[jalcocer1912]

Hello Community

i hope you are very well

Im facing a problem with Qlik Nprinting OnDemand button, 

when i push ondemand i got the following error

but we follow all the process specified at this article

https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/On-Demand/Install-Components.htm

do you have any idea of what i missing?

thank you so much

best regards 

Jonathan Alcocer 

[David_Friend]

@jalcocer1912 are you using IIS as your webserver, what version is Qlikview on? You've indicated that NPrinting is May 2021 SR4 is that correct?

Has OnDemand worked before previously, or this is a new implementation of OnDemand?

[Frank_S · Accepted solution]

Hello @jalcocer1912

If you upgraded to or installed NPrinting May 2022 On Demand on QlikView IIS from May 2021 SR 4, then you 'might' be experiencing an issue that is now resolved.

See this article for details.

https://community.qlik.com/t5/Official-Support-Articles/Resolved-NPrinting-On-Demand-Upgrade-to-May-...

The help page you shared indicates you may have installed May 2022 NPrinting. So you will need to upgrade to NP May 2022 SR 3 and use the downloadable patch as mentioned in the article above.

Kind regards,

[jalcocer1912]

thanks for your help, let me check it!