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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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kaushi2020
Creator III
Creator III
‎2023-11-13 07:55 AM

Getting error for Size limit - NPrinting

Dear all, I am getting below error while exporting data with Very high quality for one of my report. is there any way I can fix the same ? 

 

Logs

Date and time Level Description
November 13, 2023 3:49:06 PM Info Starting email variables resolution
November 13, 2023 3:49:13 PM Info Finished email variables resolution
November 13, 2023 3:49:13 PM Info Starting content resolution for report 68e2bd97-58bc-4d55-ad4d-ad8929b0bfb7
November 13, 2023 3:51:04 PM Info Finished content resolution for report 68e2bd97-58bc-4d55-ad4d-ad8929b0bfb7
November 13, 2023 3:51:04 PM Info Starting content production
November 13, 2023 3:51:48 PM Info Finished content production
November 13, 2023 3:51:48 PM Info Starting publishing for task d3c93388-2148-4dae-8ee7-73fa4b7c5523 report 68e2bd97-58bc-4d55-ad4d-ad8929b0bfb7 user 7ffd3496-aa18-4518-8003-c8849f16244e file Commercial Performance Pack
November 13, 2023 3:51:51 PM Error Failed to send email for user 'Qlik_Admin' {7ffd3496-aa18-4518-8003-c8849f16244e}. ERROR: 5.2.3 Message size is over limit (22020096)
November 13, 2023 3:51:51 PM Info Finished publishing for task d3c93388-2148-4dae-8ee7-73fa4b7c5523 report 68e2bd97-58bc-4d55-ad4d-ad8929b0bfb7 user 7ffd3496-aa18-4518-8003-c8849f16244e file Commercial Performance Pack
November 13, 2023 3:51:51 PM Info Plan branch execution completed
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1 Solution

Accepted Solutions
Ruggero_Piccoli
Support
Support
‎2023-11-13 08:46 AM

Hi,

The error message: "ERROR: 5.2.3 Message size is over limit.." comes from your SMTP server, not Qlik NPrinting. Check the best practices at https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... but I think you are trying to deliver to big email messages. So contact your SMTP server administrator or reduce the size of the emails. 

Qlik NPrinting has an internal limit of 512 MB per single report https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/ReportsDevelopment/Common-editing-fe...  but you can have multiple reports attached to an email with a size over that limit. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

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1 Reply
Ruggero_Piccoli
Support
Support
‎2023-11-13 08:46 AM

Hi,

The error message: "ERROR: 5.2.3 Message size is over limit.." comes from your SMTP server, not Qlik NPrinting. Check the best practices at https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... but I think you are trying to deliver to big email messages. So contact your SMTP server administrator or reduce the size of the emails. 

Qlik NPrinting has an internal limit of 512 MB per single report https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/ReportsDevelopment/Common-editing-fe...  but you can have multiple reports attached to an email with a size over that limit. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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