NPrinting - Cache generation failed: Request has been purged due to connection errors

[gbaldwin1971]

Hi,

I've just started getting the following error 'Cache generation failed: Request has been purged due to connection errors' when I reload the metadata for some of my connections within NPrinting. This error seems to be document specific as I can reload the metadata for all my other connections, and also create new ones. 

I'm using N Printing v17.5 and Qlikview v12

Any help in resolving this issue would be greatly appreciated.

[Frank_S]

Check this article which contains a list of check points to verify.
Unsupported items is one of the most often related causes of this issue keep in mind but check ALL of the points in this article.
https://support.qlik.com/articles/000028729
I also suggest upgrading to the latest version of NPrinting to leverage vastly improved logging, bug fixes and performance enhancements.

[dwfiv327]

I don't have a SalesForce login.  Could you please post the article within the community?

[Frank_S · Accepted solution]

I have updated the link above.

Here it is again for your convenience.

https://support.qlik.com/articles/000028729