Nprinting - Publish Task with trigger not working

[saradlcosta]

I have a task on Nprinting that doesn't run with the trigger. Although, if I run the task manually, everything works fine.

I search on the logs file and I didn't find any Error related to that published task. Any solution for this?

[Lucas_Gatling]

Have you tried recreating the Task? What version of Nprinting are you currently on?

[saradlcosta]

I haven't tried recreating the task. Nprinting version is 18.39.6.0

[Frank_S · Accepted solution]

HI @saradlcosta

This problem could be due to many factors. Not the least of which is your version of NPrinting which is nearly 4 years out of support.

Upgrading to a supported version of NPrinting could very well solve the issue.

Please keep in mind system requirements and review product release notes before upgrading.

• https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/Planning-your-deploymen...
• Release Notes | Qlik Community

You may also wish to review the following article to check for possible problems but if you can run tasks manually with success then the problem is likely your version of NPrinting. Newer versions may likely solve the issue. No "If" the issue is persistent after upgrading, then you would be in a supported state and have the ability to submit a support request...if needed.

• NPrinting Server Web Console Publish Task Completely Hangs

Kind regards...