Service 'Qlik NPrinting Scheduler' could not be installed

[JustinDallas]

Hello Folks,

I'm attempting to update my NPrinting installation from 17.3 to NPrinting Nov 2017.  When I get to the NPrinting Server setup, I get the following error which reads:

Serivce 'Qlik NPrinting Scheduler' could not be installed. Verify that you have sufficient privileges to install system services.

Keep in mind, that I'm using the same credentials as the current NPrinting server is running, and I'm running the installer as an admin.  Any help is greatly appreciated.

EDIT

Here are some of the logs that I've got.

[5D08:108C][2018-01-08T15:45:03]i319: Applied execute package: QlikNPrintingMessagingService, result: 0x0, restart: None
[10EC:0650][2018-01-08T15:45:03]i325: Registering dependency: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9} on package provider: {D8BE7765-41AF-437F-AF13-2DD2F7E38D61}, package: QlikNPrintingMessagingService
[10EC:0650][2018-01-08T15:45:03]i323: Registering package dependency provider: {F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}, version: 17.6.0.0, package: QlikNPrintingServer
[10EC:0650][2018-01-08T15:45:03]i301: Applying execute package: QlikNPrintingServer, action: Install, path: C:\ProgramData\Package Cache\{F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}v17.6.0.0\QlikNPrintingServer_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[10EC:0650][2018-01-08T15:48:42]e000: Error 0x80070643: Failed to install MSI package.
[10EC:0650][2018-01-08T15:48:42]e000: Error 0x80070643: Failed to execute MSI package.
[5D08:108C][2018-01-08T15:48:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[5D08:108C][2018-01-08T15:48:42]w348: Application requested retry of package: QlikNPrintingServer, encountered error: 0x80070643. Retrying...
[10EC:0650][2018-01-08T15:48:45]i301: Applying execute package: QlikNPrintingServer, action: Install, path: C:\ProgramData\Package Cache\{F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}v17.6.0.0\QlikNPrintingServer_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[10EC:0650][2018-01-08T15:59:15]e000: Error 0x80070643: Failed to install MSI package.
[10EC:0650][2018-01-08T15:59:15]e000: Error 0x80070643: Failed to execute MSI package.
[5D08:108C][2018-01-08T15:59:15]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[5D08:108C][2018-01-08T15:59:15]w348: Application requested retry of package: QlikNPrintingServer, encountered error: 0x80070643. Retrying...
[10EC:0650][2018-01-08T15:59:18]i301: Applying execute package: QlikNPrintingServer, action: Install, path: C:\ProgramData\Package Cache\{F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}v17.6.0.0\QlikNPrintingServer_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[10EC:0650][2018-01-08T16:00:22]e000: Error 0x80070642: Failed to install MSI package.
[10EC:0650][2018-01-08T16:00:22]e000: Error 0x80070642: Failed to execute MSI package.
[5D08:108C][2018-01-08T16:00:22]e000: Error 0x80070642: Failed to configure per-machine MSI package.
[5D08:108C][2018-01-08T16:00:22]i319: Applied execute package: QlikNPrintingServer, result: 0x80070642, restart: None
[5D08:108C][2018-01-08T16:00:22]e000: Error 0x80070642: Failed to execute MSI package.
[10EC:0650][2018-01-08T16:00:22]i318: Skipped rollback of package: QlikNPrintingServer, action: Uninstall, already: Absent

Message was edited by: Justin Dallas, added some information from the logs

[devarasu07]

Hi,

Nprinting installation user must have local administrator rights.

check this article, you have follow similar steps Nprinting Nov'17 as well.

Configuring and Troubleshooting NPrinting Server Service and Schedules

How to Configure QlikView NPrinting 16 Service

[JustinDallas · Accepted solution]

I was able to get back to the old version by restoring the VM snapshot.  This time, I stopped the services using the service manager, and not the task manager whenever possible.  I assume that when I killed the NPrinting services in the Task Manager, they didn't shutdown gracefully, and that's what messed up my upgrade process.

Once I did that, I was able to sail through upgrading with no problems.