Failed install

[danielrf]

Hi, i am trying to install qlik replicate version november 2023 on OEL 9 Linux.

I ran this command:

user=attunity group=attunity verbose=true debug=true iport=1024 rport=1025 data=/local2/oel9/data rpm -ivh  --prefix /opt /local2/areplicate-2023.11.0-547.x86_64.rpm

I have this error output:

Failed to install areplicate as a service, areplicate will not be run + exit 9

So cheking the script from debug mode i found this part where it fails:

else # clean install
verbose "installing areplicate as a service ..."

# determine ports
# if no ports specified on command line, use defaults
[ -z "$iport" ] && iport=3550
[ -z "$rport" ] && rport=3552

verbose=$verbose data=$data iport=$iport rport=$rport pass=$pass reuse=yes $RPM_INSTALL_PREFIX/attunity/replicate/bin/arep.sh install areplicate
if [ $? != 0 ]
then
echo "Failed to install areplicate as a service, areplicate will not be run"
exit 9
fi
chown -R ${REP_USER}:${REP_GROUP} $RPM_INSTALL_PREFIX/attunity/replicate/bin/areplicate
fi

What is wrong ? Where could I find more details of the error?

[john_wang]

Hello @danielrf ,

There is a step to set the server password in the page you mentioned. 

BTW, 

• The commands for installing, upgrading and uninstalling Qlik Replicate must be run as root or using the sudo command.

Hope this helps.

John.

[danielrf]

Hi John,

I requested to admins to remove the rpm and reinstal , it seems some permission files issues

I checked where the data folder attunity has permissions of write and read files before installl, but after admin install as root replicate rpm, i have this error, i can not access any read file unde data folder

[at_secure.c:1608] (1000196) failed to read passwords file </local2/oel9/data/mk.dat>
[at_file.c:412] (1000198) failed to open file </local2/oel9/data/mk.dat>
[at_file.c:407] (1000121) Permission denied (apr status = 13)
+ stop_start_stat=4
+ '[' 4 '!=' 0 ']'
+ echo 'Failed to start service'
Failed to start service
+ return 4
+ exit_status=4

[john_wang]

Hello @danielrf ,

Please check the file owner and permission to see why it's inaccessible of "/local2/oel9/data/mk.dat". And I'd like to suggest you clean up the folder /local2/oel9/data/ before re-installation.

If you still cannot manage it to work, please open a support ticket, Our support team will be more than happy to assist you.

Regards,

John.

[DesmondWOO]

Hi @danielrf ,

Please ensure that your installation and the service is running under the root account. Before starting Replicate, make sure arep_login.sh is executed first.

Regards,
Desmond

[danielrf · Accepted solution]

Thanks everyone for your help. The root cause of the issue was a bad mountpoint , The location of the new install is a NFS volume , and this was not well mounted giving permission user issues.

Thanks again for your fast response, even much better than qlik support team!