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leeeoonling
Contributor II
Contributor II

App does not reload successfully anymore for some reason due to permissions.

Hi,

I have an app that had been reloading successfully for a long time without any failures to speak of.

One day, it just suddenly failed due to the following error:

2018-07-27 11:09:29 0054   CUSTOM*CONNECT*Provider*

2018-07-27 11:09:31        Error: QVX_CONNECT_ERROR: Could not connect to server: phntpqv1

2018-07-27 11:09:31       

2018-07-27 11:09:31        Error accessing Management Service.

2018-07-27 11:09:31       

2018-07-27 11:09:31        Make sure you are in the 'QlikView Management API' group on the 'phntpqv1' server! If the group doesn't exist you can create it, a logoff/login or a server restart may be required!

2018-07-27 11:09:31       

2018-07-27 11:09:31        Detailled error:

2018-07-27 11:09:31        Authorization failed for user hellogames\QVadmin, required access level is QlikView Management API

2018-07-27 11:09:31       

2018-07-27 11:09:31        (exception: System.ServiceModel.FaultException)

2018-07-27 11:09:31       

2018-07-27 11:09:31        General Script Error

2018-07-27 11:09:31        Execution Failed

2018-07-27 11:09:31        Execution finished.

This is impossible though! I opened up the Groups and I clearly see that the QVadmin account is a part of the QlikView Administrators and QlikView Management API group.

There is one interesting thing to note. When I try to reload this via the QMC, it fails within 20 seconds. When I remote into the server using QVadmin, open up the app, and reload it there, it reloads perfectly fine. The only issue is that I can don't do it via the QMC.

What is going on and what could possibly have happened? This just suddenly happened one day, no changes to anything were made (as far as I know).

Anyone have an idea where to start looking and what type of actions to take next? I am currently at a loss.

Thanks.

10 Replies
Daniele_Purrone
Support
Support

Hi @Oliveira83 ,

is the rest of the log also similar to the log from the original post?
What does the "detailed error" say?

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.