Distribution issue not updating recipients (and preview image) on QV12.10 SR3

[Anonymous]

Hi Folks ...

after our upgrad from QV11.20 SR7 to QV12.10 SR3 we've got a serious issue during distribute.

1. We create a new Dashboard TEST and distribute it to UserA and UserB with a preview image ImageA.

2. On the AccessPoint the UserA and UserB see the Dashboard TEST with the preview image ImageA.

Now we change the recipients and we wanna distribute it to All Authenticated User.

3. We change in the task recipients to "All Authenticated Users" and distribute the Dashboard TEST again.

4. The Task runs and finishes without any errors.

On the AccessPoint the Dashboard TEST is now updated online. BUT still only UserA and UserB can see and access the Dashboard.

Update: When i distribute the Dashboard under a new/other name that was never used, e.g. Dashboard HELLO, all users can see it. So i think there is an issue with updating the users.

Anyone got an idea how to solve this issue?

PS: I restartet the server already with no effect.

PSS: The same issue happens with the preview image. I think the cause for both is the same.

[stabben23]

Hi Franziska,

"All Authenticated Users" doesent means that All see the Application. Does the Distributed document have Document Cals? It sound to me that UserA and UserB is The "All Authenticated Users"

Are you using AD-Groups or AD-Name in the distribution list?

[Anonymous]

stabben23‌ thx for your reply.

We are using AD for user authentification. And i think there is no problem with that. Cause:

If I distribute the Dashboard Test under a new name, e.g. Dashboard HELLO and distribute this to All Authentoicated Users, everybody can see this. Its a problem when updating the users who can see the dashboard.

[stabben23]

Ok, Have you tried to delete the Distributed copy from "AccessPoint folder" and Distributed it again to the same Place?

[Anonymous]

Yes - we deleted all 3 Distribution-Files (*.qvw. *.Meta *.Shared) and we also deleted the tasks and make new ones. Still the same problem. Seems like somehow the QV Server "remembers" everything

Is it possible that our Cluster is misdefined? When i wanna activate the Audit Log the following error occurs:

An unhandled error occurred.

Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item.