Distribution of PDF-Files via Email doesn't work

[#1]

Hi,

I want to distribute PDF-Reports via QlikView-Server.
Every time I'm running a task, which want to distribute a PDF File via Email, I get an error.
Here's the part with the errors of the log file:

Information Distributing using resource "Expenses(Gesamt)-Distribution_MailAttachment_1".

4/12/2010 15:33:35.1852751 Error MailTemplate not found. eMailTemplateType=Attachment

4/12/2010 15:33:35.2009003 Error Failed to EnqueueWithShapeText

4/12/2010 15:33:35.2009003 Error Distribution failed for resource "Expenses(Gesamt)-Distribution_MailAttachment_1" (MailAttachmentDistributionResource). Warnings=0, Errors=2

4/12/2010 15:33:35.2165255 Information Errors during distribute, aborting.

4/12/2010 15:33:35.2165255 Error Distribution to resources failed with errors. Warnings=0, Errors=3

4/12/2010 15:33:35.2165255 Information All done.

4/12/2010 15:33:35.2321507 Information Distributing (0), Failed (31), Deleting temp files (47), Next round! (47)

4/12/2010 15:33:35.3415271 Error The task "Expenses(Gesamt)-Distribution" failed. ErrorCount=4

4/12/2010 15:33:35.3571523 Information Sending Alert Mail to 10 recipients.

4/12/2010 15:33:35.3571523 Error MailTemplate not found. eMailTemplateType=Alert

All the files appear to be in there right locations (QVPR-folder - Files: AlertEmail.xml and MailTemplate.xml).
I need help to fix this.

Thanks in advance for help.

Best regards.

[#2 · Accepted solution]

We found out, what causes the error of reloading and distribution.

After editing the MailTemplate.xml the QlikView Server changes the Workorder.xml and deleted the part from the MailTemplate which is:

_____________________________________________________________________________

<MailTemplateList>
<MailTemplate Type="Attachment" HTML="True" Subject="QlikView Publisher: [DocTitle] is attached to this message" Body="Your document &quot;[DocTitle]&quot; has been distributed by QlikView Publisher. The document is attached to this message.&lt;br&gt;&#xD;&#xA;&lt;br&gt;&#xD;&#xA;Time: [DateTime]&lt;br&gt;" />
<MailTemplate Type="Attachment" HTML="False" Subject="QlikView Publisher: [DocTitle] is attached to this message" Body="Your document &quot;[DocTitle]&quot; has been distributed by QlikView Publisher. The document is attached to this message.&#xD;&#xA;&#xD;&#xA;Time: [DateTime]" />
<MailTemplate Type="DistributionInfo" HTML="True" Subject="QlikView Publisher: [DocTitle] has been distributed" Body="Your document &amp;quot;[DocTitle]&amp;quot; has been distributed by QlikView Publisher.&lt;br/&gt;&#xD;&#xA;&lt;br/&gt;&#xD;&#xA;Location: &lt;a href=&quot;[Location]&quot;&gt;[Location]&lt;/a&gt;&lt;br/&gt;&#xD;&#xA;Time: [DateTime]" />
<MailTemplate Type="DistributionInfo" HTML="False" Subject="QlikView Publisher: [DocTitle] has been distributed" Body="Your document &quot;[DocTitle]&quot; has been distributed by QlikView Publisher.&#xD;&#xA;Location: [Location]&#xD;&#xA;&#xD;&#xA;Time: [DateTime]" />
<MailTemplate Type="Alert" HTML="True" Subject="QlikView Publisher: The task &quot;[TaskName]&quot; failed" Body="The task &quot;[TaskName]&quot; failed. Part of the log file follows:&lt;br/&gt;&#xD;&#xA;&lt;br/&gt;&#xD;&#xA;[Log]" />
<MailTemplate Type="Alert" HTML="False" Subject="QlikView Publisher: The task &quot;[TaskName]&quot; failed" Body="The task &quot;[TaskName]&quot; failed. Part of the log file follows:&#xD;&#xA;&#xD;&#xA;[Log]" />
</MailTemplateList>

____________________________________________________________________________

into this:

_____________________________________________________________________________

<MailTemplateList />
_____________________________________________________________________________

Even after adding the template parts manually it's reverted back every time we click on Send Workorder in the QlikView Enterprise Management Console (TAB System).
So, our question is: Where is the original source template, which is related to the workorder.xml, so that we can change it eventually?!