Document Cal : failed to open document

[#1]

Hi,

I recently acquired a few document cal licences.

However, after having associate the user and the document in my QMC, when the user tries to access the document, he has a pop up with : "Failed to open document, You don't have access to this document".

Here is how I did proceed on the QMC :

• on the "User Documents" tab > "MyDocuments.qvw" > "Document Cals" tab, I wrote "1" in "Number of Cals allocated to this document", then apply
• I added my specific user, then apply
• I reloaded my document
• I restarted every Qlikview services

After that, when the user log in the access point : there is no document, and when he tries to access with the URL, he has the pop up I wrote above.

My configuration :

• Small Business Edition 11 SR2
• IE9

Do you any clues how to solve this ? Did I do something wrong in the process ?

Thanks a lot for your time and your answer,

Damien

[#2 · Accepted solution]

To you all, I didn't add my user under the permission tab of the folder containing my application on the server... Well, it's solved