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Hi @Alihyd22,
CAL allocation would be recorded in the QVS Event logs provided you have the verbosity level set to high. Suggest that you check this log for the end user's UserID for the date this issue occurred.
Best Regards
Does the user have any other licenses assigned, like Named CAL, (that is valid for all documents)?
A user with a Named CAL can open any document that he/she has access rights to.
Do you have 'Allow dynamic CAL assignment' enabled in the QMC?
@Lucas_Gatling No.
Hi @Alihyd22,
CAL allocation would be recorded in the QVS Event logs provided you have the verbosity level set to high. Suggest that you check this log for the end user's UserID for the date this issue occurred.
Best Regards
Does the user have any other licenses assigned, like Named CAL, (that is valid for all documents)?
A user with a Named CAL can open any document that he/she has access rights to.