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The users are trying to access the qlikview application with this url
http://svrocmdcdppbi01/QvAJAXZfc/opendoc.htm?document=ap_dev%5CDPP_PROD_BI_DB1.qvw&host=QVS%40SVROCM...
The Qlikiew app is on a dedicated server
There is no section access
The document is not corrupted
The folder where the document resides can be accessed as the qvw is available to share for everyone
The access point website is working fine
The services are all up and running
There are no messages in the Windows log files
There are plenty of license available
Access point works based on GUI authentication. I always, suggest to share rapid link and then accessing the Dashboard to test?