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Hello fellow qlik enthousiasts,
I am running into a problem that I ran into before at other customers, but the case at hand is slightly different.
My customer runs qlik 12.2 November 2017 edition. A collection of Named and Document CALs. The reloads on the server ran beautifully and I was doing development work on the same machine which is fine, as long as you organize version management and reload schedules properly. A couple of weeks ago I created a Qlikmonitor dashboard for this customer as I have done before for other customers. It is basically a slightly modified version of the Qlikmonitor that is going around in the Qlik world using the server log files to visualize Qlik activity. After I finished the Qlik monitor install and reloaded it, it showed the data as expected and the system ran for another week until I got on site again and tried to open a dashboard (not the monitor) and I got the message as per the first attachment.
I did try to use the recovery 1 time, this happened to me before with another customer and the 1 time recovery resolved the issue at that time. But it did not in this case. I also got the message attached as attachment 2 and after entering the license code and control digit I got the second message in the top of attachment 2. I will be getting in touch with Qlik support in a little while, but I thought that I would post it here and update the post at the resolution of the issue.
Any advise or help is appreciated.
If you go on site, then why don't you just lease a license from the QlikView server that is present at the customers? Named CALs allow you to open any document.
If you cannot lease a customer CAL, there are two options:
Never rely on Personal Edition to create and/or recover documents at different business locations. And keep in mind that a simple network adapter switch may cause the QV Desktop installation on your laptop to lose a CAL you leased from your own server.
Hi Peter,
Leasing a license on site is exactly what I used to do. I am always using RDP to work on the client server.
For some obscure reason the license details of the client serversl installed desktop was lost. I managed to get it back by clearing the license first and then re-entering the license details. Problem fixed and I have been able to work all day today without a glitch.
Hi André,
Do you mean to say that you reinstalled the QVS server license, and then leased a license again? Or are you using a local license in QV Desktop on your clients server? IMHO that's the only situation where you need to re-enter your license details in QV Desktop itself.
No, I deleted the license from the desktop. I got the message there and could not get the license validated against the server, but deleting the license, opening a document and using a recovery option from that document got my license on the desktop re-instated and everything started working again.
For now problem solved and hopefully I do not have to do this again in future.