Qlikview server not starting with service account but running with local account

[Bmo2018]

Need help with below issue after installation of qlikview.Any kind of help is appreciated.

Qlikview server service is not running with windows ad service account however its running with local admin account. We have completed below access level checks.
-service account part of administrator and qlikview administrator
-service account is part of administrator and qlikview administrator group
-service account has remote login access at Active Directory side

Below are the errors we have observed
-Qlikview server error log
20210826T145335.000-0400 20210826T171109.000-0400 4 700 Information Session stop reason: Socket closed by client 638127d7-1f0a-4e43-90c4-e7e94b172576
20210826T145335.000-0400 20210826T171109.000-0400 4 700 Information Session stop reason: Socket closed by client 06067a3c-f798-4519-9b8e-7e602a1b1dc6
20210826T145335.000-0400 20210826T171113.000-0400 2 500 Warning PGO: Failed to open C:\ProgramData\QlikTech\QlikViewServer\IniData.pgo. Error : Encountered a sharing violation while accessing C:\ProgramData\QlikTech\QlikViewServer\IniData.pgo.. Time: 9921 ms 0
20210826T145335.000-0400 20210826T171128.000-0400 2 500 Warning PGO: Failed to open C:\ProgramData\QlikTech\QlikViewServer\IniData.pgo. Error : Encountered a sharing violation while accessing C:\ProgramData\QlikTech\QlikViewServer\IniData.pgo.. Time: 9939 ms 0
20210826T145335.000-0400 20210826T171141.000-0400 4 700 Information StdServer: OnRemoteClosed entered for socket ::1:4747 <-> ::1:56260, user: , app: . 0
20210826T145335.000-0400 20210826T171141.000-0400 4 700 Information StdServer: OnRemoteClosed entered for socket ::1:4747 <-> ::1:56263, user: , app: . 0

-Qlikview management Server logs
20210826T171418.814-0400 Error System.Exception: Failed to retrieve settings from QlikView Server. ID: e913137f-2f28-4028-a227-436edc10e08a || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass125_0.<UpdateQvsSettingsCache>b__0() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.UpdateQvsSettingsCache(Guid qvsID) || at QMSBackendCore.Service.ServiceImpl.Diagnostics.UpdateQvsSettingsCache()

- windows event viewer error
System.Exception: Failed to retrieve settings from QlikView Server. ID: 2c63ff45-020f-4fae-bcd4-a7139f180e92 || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass125_0.<UpdateQvsSettingsCache>b__0() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.UpdateQvsSettingsCache(Guid qvsID) || at QMSBackendCore.Service.ServiceImpl.Diagnostics.UpdateQvsSettingsCache()

- windows event viewer warning
The description for Event ID 500 from source QlikViewServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

PGO: Failed to open C:\ProgramData\QlikTech\QlikViewServer\CalData.pgo. Error : Encountered a sharing violation while accessing C:\ProgramData\QlikTech\QlikViewServer\CalData.pgo.. Time: 9966 ms

Thanks

Smruti

[Lucas_Gatling]

@Bmo2018  this is a brand new installation? Check to make sure that the service account has 'Log on as a Service' in Administrative Tools on the server. I would also recommend renaming the QlikTech folder under C:\ProgramData\QlikTech and they try restarting the QlikView services. 

[Maria_Halley]

@Bmo2018  

This has to be an permission issue. What QlikView and Windows version is this? Is there any errors in the management server logs?

Do you know if you are using admin group or certificate to communicate between the services?

What QlikView and windows version is this?

[Qlik_Administrator_Dude]

This is permissions. Please make the service account a full administrator on the box. I know this goes against least privileges, but Qlik Sense pretty much requires full access to the machine. If you absolutely must not make the service account an administrator, see the doc on Least Privileges I linked below. Good luck - 

Ref: https://help.qlik.com/en-US/sense-admin/May2021/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...

[Daniele_Purrone]

Hi @Qlik_Administrator_Dude : please be aware that the link you provided is about Qlik Sense, while this thread is about QlikView. You are, however, right at saying that this looks like a permission matter.

[Daniele_Purrone · Accepted solution]

@Bmo2018 : I would say that it's a good idea to verify that the service account is able to access the files in C:\ProgramData\QlikTech\QlikViewServer. Sometimes, even with admin users, some policies might prevent access to specific files.
You might want to use ProcMon to verify what is happening at the file access level.