problem when i try to activate my licence

[#1]

Hello

I have a problem when i try to activate my licence.

I use QV server 10, when i put my serial number and control on QMC and i try to apply the license an error message appears "server failed to set license : QVS@(name of my server) : failed to connect to server"

Someone could help me?

Thanks

[SunilChauhan]

first restart your  qlikview server  from services.msc

then try to apply

[Bill_Britt]

Is this the only QlikView server you have? You can't use the same license on more thatn one server, unless you are clustering them.

[Miguel_Angel_Baeyens]

Hi,

Make sure the computer that is running QlikView Services has unrestricted inbound and outbound Internet access to port 4747 in order to connect to the QlikView registration server. You will need the serial number and control number either you activate it via Internet connection or using the LEF url as suggested by Ashutosh above.

Regards,

Miguel

[#5 · Accepted solution]

Hello

Tanks for your answers. The problem has been resolved.

We use virtual server and the virtualization team did not give us the right rules for user admin. So that's why QVS service did not work.

Amine

[#6]

Hi,

I have the same problem with virtual server. Can you tell me more details about the virtualization setup in this case?

Thanks!

[#7]

In this case reinstall was the solution - the server was installed with different user credentials.