"Failed to open document, You don't have access to this document" - only for one user

[dafnis14]

Hi,

We work with version 11.2 SP10. The users details are taken from the Active Directory.

I have applied an SSO for a document in access point, with  strict exclusion,  which works fine for all the users except one, who gets the message:
"Failed to open document, You don't have access to this document"

I have restarted the services, reloaded the document on the server, but the issue persists.

Any idea why?

Thanks!

[Anonymous]

Have you assigned any license to that User?

[Anonymous]

Also, does that user exist into AD?

[dafnis14]

Of course

[dafnis14]

Yep!

[dafnis14]

He managed to work for a few hours, and then he got the message.

[#7]

Hi,

I think you can resolve it by deselecting the following two options;

1. Strict Exclusion
2. Initial Data Reduction Based on Section Access

These options are located in;

• Settings Menu
• Document Properties
• "Opening" (Tab).

Hope this helps.

[tresesco · Accepted solution]

Assuming that you have included the useer in section access, one more point has to be checked - the member (of a field) the user is restricted to has to be present in the application. I.e. - for ex: user XXX is restricted to Zone - 'South', and if the application doesn't have any data for South zone, user would not be allowed into the app (this is what 'Strict Exclusion' does).

[dafnis14]

You are right!

I checked and this user's data is not loaded to the document.

Thanks!