I would recommend turning on the script/document logs on the app that is having the issue such that when it hangs again, you can check to see where things are in the log, as that should provide some clues. About the only workaround of which I have would be to use the Task Timeout setting, which defaults to 24 hours, down to a lower value such that if it has not finished within the average time plus a buffer, it is killed by the QDS and then you could also set retries to have it restart again, or if it is hourly, just let it start again on the next cycle. The other thing I would check is Windows Task Manager and the Processes tab and be sure you do not have any QVB processes that are hung/stuck there, as depending on what those may be, they may have locks on some other things etc. About all of which I can think.
Regards,
Brett
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