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vanderson009
Creator III
Creator III

Access point Issue

Hi Community,

If i used access point from server itself with administrator login then i can able to login and view application

but

when i used access point through the client machine then access point page is appear but at the time of

login with administrator it gives me Login Failed error.

I need to overcome this issue, please need community help.

Thanks and Regards,

Villyee Anderson.

9 Replies
Not applicable

Hi Villyee

i can understand your issue. first of all you need to understand the back-end process how it works for that please read this below link and Pdf.  also you need to understand the client server architecture.

http://d1cf4w4kkla6tb.cloudfront.net/documentation/10.00/latest/Qvs/QlikView%20Server%20Reference%20...

http://www.qliktips.com/2011/04/your-callqlikview-server-and.html

Can you please let me know which QV version you are using in server and client.

I had same experiences with Qlikview 9 version before. Frequently when someone made a lot of calculations the accesspoint acted like being down. It showed no documents to view on the screen. A restart of the qlikview server service fixed the problem until the next time the user made large calculations. it was random when it would happen, but from time to time it happened. 

We are using Windows Server 2003 X64 SP2  in combination with Qlikview 32 X86 because of ODBC drivers who aren’t 64 bit compatible. Qlikview Webservice is installed and used.

I started on a clean machine, because i would not advise updating an existing version of Qlikview and installed all without problems and then i installed the latest clients and plugins that sends with this version. And yes, the user who made the calculations can now do his large calculations without "killing “the accesspoint.

But ...few days later accesspoint acted like being down and i had to restart the server service again to get the accesspoint working.

I've just enabled logging to see if that gets me anywhere. But still we have not found issue same as we were facing before But some time it Random occur

Finally What i can suggest you in this case see my below comment


The only workaround is to schedule the QV services to stop and restart daily basis - if possible after any nightly jobs.

We used to have the restart scheduled before the nightly jobs, only to have the QV services hang a couple of times, which unfortunately upset the whole night reload schedule. Schedule the stopping/restarting to the early morning hours and you will be fine.

If i get any new update let you know

Saumil Jani

deepakqlikview_123
Specialist
Specialist

Hi,

Is your server and machine is in same network or in different network.

Please Check it out.

If not in same network talk with ur network team and  tell them to  to allocate and configure a public IP to your server.

Thanks,

Deepak

ashfaq_haseeb

Hi,

Make sure your server and Client are in same domain.

And from your client server is pingable.

Secondly make sure to provide administrator user name prefixed with server machine name.

Servername\username

Regards

ASHFAQ

vanderson009
Creator III
Creator III
Author

Hi deepak,

My both machine, server and client are in same network,

If i can access the access point from client then both machine are in same network.

vanderson009
Creator III
Creator III
Author

Hi Ashfaq,

My both machine, server and client are in same network,

If i can access the access point from client then both machine are in same network.

ashfaq_haseeb

Hi

Ok, did you try my second suggestion?

Regards

ASHFAQ

vanderson009
Creator III
Creator III
Author

Yes I tried it but same error i am facing...

ashfaq_haseeb

Ok,

In that case make sure you have below setting highlighted in the attached image.

Regards

ASHFAQ

vanderson009
Creator III
Creator III
Author

Thank a lot ashfaq, I will check and updated to you.