Do not input private or sensitive data. View Qlik Privacy & Cookie Policy.
Skip to main content

Announcements
Join us to spark ideas for how to put the latest capabilities into action. Register here!
cancel
Showing results for 
Search instead for 
Did you mean: 
xarapre7
Creator II
Creator II

Avg of Calls and Print text objects

I would like to do an average of the below but, I'm not getting the correct result. 

=Num(Avg({$<EMPLOYEE=,TEAM=p()>} CALLS_ANSWERED),'#,##0')

DescriptionIndividualTeam
Calls Answered     2,000  Avg of the Team
Average Handle Time     22:37         25:11

Also, i have a couple of text objects to get different call metrics.  I would like the capability to have these

text objects printed altogether in a sheet (as seen in the above table).  How should i do this?  Can you please help?  Thank you in advance for your assistance.

77 Replies
xarapre7
Creator II
Creator II
Author

Like the one I've shown above.

What this is going to do is, the user needs to select an employee first from the Filter Selection.  And based on that employee that's been selected from the list, the above metrics should be displayed.  So the employee's number of calls answered and the employee's team's AVG # of calls answered.

sunny_talwar

How about this?

=Num(Avg(TOTAL {$<EMPLOYEE=,TEAM=p()>} CALLS_ANSWERED),'#,##0')

vishsaggi
Champion III
Champion III

Is the expression not working it is not giving you the avg of 5?

In the above output you need the Sum and avg on two different tables or one below the other ?

Capture.PNG

I used your expression in the team average like

=Num(Avg(TOTAL {$< EMPLOYEE=, TEAM = p(TEAM) >} CALLS_ANSWERED),'#0')

xarapre7
Creator II
Creator II
Author

Hi Sunny T!

Thanks for the input.  I've already tried doing that and it didn't work.  It just gave an output of dash (' - ').

vishsaggi
Champion III
Champion III

Can you share your sample app you were working on which you are not getting the desired results?

xarapre7
Creator II
Creator II
Author

did you see the file?

vishsaggi
Champion III
Champion III

Nope, dont see any attachment!

xarapre7
Creator II
Creator II
Author

Here you go. 

sunny_talwar

Are we looking to get this right?

Capture.PNG

0:12:20 is not right for Abas, Lendion Zachary?

xarapre7
Creator II
Creator II
Author

That one and the one above that.  The Calls Answered for the Team.  We want the Avg per Team.