Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
hey everyone.
So i am creating a report that needs to calculate the average per department.
My data is as followed:
| Name | Department | Calls |
| Mike | A | 17 |
| Jason | A | 12 |
| Jan | A | 67 |
| Wesley | B | 34 |
| Diana | B | 28 |
| Laura | B | 95 |
| Betty | C | 19 |
| Michael | C | 12 |
| Anna | C | 27 |
| Average | 34.56 | |
| Department | Calls | |
| A | 96 | |
| B | 157 | |
| C | 58 | |
| Average | 103.67 |
Now i dont want to use straight tables or pivot tables, for this specific report i am using text objects for better visualization.
The formula in the text object is:
=Num(Sum({<Week={$(vCurrentWeek)}>}distinct tAgentCalls),'#,##0.00')
tAgentCalls being the field in which i have the data of the amount of calls obviously.
Now if i would do an average on this formula it would calculate the average of all employees in that selection.
Which would result in the average as seen above 34.56.
While i need it to calculate the average of the departments they are in.
Now on this specific data i have 3 people on each department, but as you can imagine this varies.
Can anybody help me with this.
Hey Oleg,
Sorry for the confusion, i indeed meant i only needed a calculation on a department level instead of on all departments.
My apologies.
Thank you for your time.