Cannot Select Items in a List Box

[#1]

One list box in a dashboard suddenly stopped working properly in our web client.  All linked list boxes for the same dimension are affected (3).  These linked list boxes are on different sheets.  Items in the list box are white, indicating they are selectable, however, when users click on them they momentarily turn green then go back to white without selecting the item(s).  We have many production dashboards, but only this one dashboard and this single dimension in it seem affected.

The dashboard uses section access, but this phenomenon still occurs when section access code in the dashboard script is disabled.  There are no alternate states.  There are no triggers associated with the list box or dimension in question.

Both the QA and Production versions in the web client are affected.  This problem does not occur in QV desktop for either the QA or Dev versions, making it very difficult to diagnose.  In the past, we have seen some similar and unusual behavior from this dashboard, but it would vanish when the dashboard was published the next day.  This time, the problem persists.

Has anyone else encountered this?

QV11 SR5

thanks,

Steve

[giakoum]

have you tried removing last document state?

[#3]

Yes. I tried removing the last document state yesterday, and again just now.  It does not affect the problem.  I also cleared the dashboard to be sure.  thanks

[giakoum]

locked fields? Can you share a sample app?

[#5]

No locked fields, either.  Unfortunately, I cannot reproduce the issue in QV Desktop so sharing is not possible. I have some recent information that is pointing toward a section access issue (though I thought I had eliminated section access as the problem).  Users with limited access are not experiencing this issue.  Users with unlimited access now seem to have lost the ability to select this dimension.

The dimension that is a problem is Sales Person.  That happens to be a dimension associated with section access.  The business rule is sales persons see only their data, while the sales directors and developers like me see all the sales persons collectively.  We can see them all collectively, but when selecting one or more, QV fails to execute the selection.

[sasikanth]

hi,

is it a calculated DIM ?

[giakoum]

That makes sense then. Try to remove section access completely, even the settings in the document --> opening part.

[simenkg]

Did you recently remove a field with "Always one selected value" enabled?

I experienced some time ago that this somehow remained in one of the users sessions even though the field no longer existed and caused this behavior. The solution was to delete the models .Meta and .Shared files in the Accesspoint folder. Take note that this will remove any bookmarks the users have made. You should back them up before trying.

[JonnyPoole]

Another idea:

You can get strange behavior if you have any multiple actions/triggers because the order of execution on the server differs from the client.  This could cause strange selection behaviour because of something else trying to happen at the same time.

It doesn't explain why things broke but that is an area that comes up as being strange

[#10]

sasikanth, the dimension is not calculated.  It is loaded from the data model.