Hi friends,
I need to create a flag for duplicate tickets.
Senario- i have a ticket with ip address and branch code, it is opened on Down since( 08/04/2016 14:35:00 ) and Upsince on ( 28/04/2016 18:09:00 ) need to show as flag 0 .
And other tickets between these dates what are there in Down since need to show flag as 1 (example:duplicate tickets in red box