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Dear all,
Could you please help me to find a solution to this following situation :
I have a table that includes the data related to Calls (I'm working in a support and maintenance departement) following values :
CallId | CreationDate | ClosureDate |
---|---|---|
A | 12/01/2011 | 15/10/2011 |
B | 16/01/2012 | 17/01/2012 |
C | 17/01/2012 | |
D | 18/01/2012 | 12/02/2012 |
E | 12/02/2012 | 12/03/2012 |
F | 13/03/2012 | |
G | 14/04/2012 |
Closure date is null when the call is not closed
Q1 : I would like to display 3 tables objects :
Table1 : that will give the list of created calls on the selected period (Month and Year : in two selection lists)
Example : if I select year=2012 it will give B C D E F G
Example : if I select year=2012 and month=1 it will give B C D
Table2 : that will give the list of closed calls on the selected period (Month and Year : in two selection lists)
Example : if I select year=2012 it will give B D E
Example : if I select year=2012 and month=1 it will give B
Table3 : that will give the list of calls that are (/were) open on the last day of the last month of the selected period (Month and Year : in two selection lists). Later on, this will allow me to get the monthly evolution of the open calls (photos at the end of each month).
Example : if I select year=2012 and month=1 it will give C D (these calls created before the 31/01/2012 were still opened on the 31/01/2012)
Special case : for the 'last' month, it must simply give on-going opened calls.
Example : if I select year=2012 and month=4 it will give C F G (these calls are still opened)
Q2 : I would like to display a bar chart with a group of three bars on every month of the selected period
(if it's too complex, I will create 3 different bar charts)
Bar1 : Number of closed calls on the corresponding month
Bar2 : Number of created calls on the corresponding month
Bar1 : Number of opened calls on the last day of the corresponding month
I need to get the year-month label for every month of the selected period (no 'hole' even if no created/closed/open)
Example : I want to see a label corresponding to 10-2011, 11-2011 and 12-2011.
Could you please tell me how to proceed ?
Thank you in advance
Regards
Pascal
check this:
Thank you Pari Pari for your quick answer but your file only work for Q1-Table2 (closed calls).
It doesn't work for :
- Q1-Table1 (created calls)
=> since your period selection lists applies on the closed_date : it doesn't give the values of my examples
- Q2-Table3
=> since your period selection lists applies on the closed_date : it doesn't give the values of my examples
- Q3-Histogramme
=> It doesn't gives the values of my example
=> the whole months are not displayed
I think that I forget to tell that I would like to use the same two lists of selection (year and month) for the 3 tables and for the bar chart.
Regards
Pascal