Intermittent Reload issue for Publisher

[#1]

Publisher intermittently cannot find files:
Error Message:
QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: The Source Document was NOT reloaded successfully.  DocumentPath= \\servername\QlikViewStorage\SourceDocuments\Data\Dept\Project\01.Extract QVW\SourceDBPrjQVDExtract.qvw.

• When we Reload manually - no problem.
• Sometimes it works with Publisher schedule jobs, sometime not.
• Could the object be locked by another user?

[schivet]

Hello David,

Could you solved your problem?

We have similar random errors

Thanks

Regards

Stéphane

[Colin-Albert]

Hi Stephane - Do you have the document log (Generate Logfile)  enabled?

This will give you more details on where the failure occurred.

[schivet]

Hello Colin,

Yes, we have a log on the document. In that case the problem is always after the load, it's at the distribution.

This is the server log:

The task "XXXXXXXXXXXXXXXXXXXXX" failed. Part of the log file follows:

2014-09-19 05:00:01 Error The Source Document was NOT reloaded successfully. DocumentPath=\\XXXX\Qlikview\03-Production\00-Applications\XXXXXXXXXXXXXXXXXXXX.qvw.

2014-09-19 05:00:01 Error The task "XXXXXXXXXXXXXXXXXXXXXXXXXXXXX" failed. Exception: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: The Source Document was NOT reloaded successfully. DocumentPath=\\SEZNT02\Qlikview\03-Production\00-Applications\XXXXXXXXXXXXXXX\XXXXXXXXXXXXXXXX.qvw. at QDSMain.ReloadTask.VerifyConditions(TaskResult taskResult) at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) --- End of inner exception stack trace --- at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) --- End of inner exception stack trace --- at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

[Colin-Albert]

Hi Stephane,

The entry states that the reload failed

"2014-09-19 05:00:01 Error The Source Document was NOT reloaded successfully."

This indicates that the reload failed before distribution.

Have you had a look at the full logs in ProgramData\QlikTech\DistributionService\1\Log\....

This should have both the document & distribution logs.