Long "log in" time - Qlik Community

Report Inappropriate Content · ‎2013-12-05

Hi,

I'm new to QlikView and have just installed two QlikView servers (one for production and one for test).

I have noticed on our production server that it takes much longer to the qlikview startup page. We are using Windows Server 2012 and IIS8 on both servers.

It takes a long time (20s) to log on to the production server when I use the DNS name ex. http://qlikview.contoso.com/qlikview or https://qlikview.contoso.com/qlikview. Using the IP or server adress doesn't help.

If I do the same thing on test system it goes fast.

I'm looking in the IIS log and can see that there is a "pause". Se below.

2013-12-05 10:09:15 172.24.12.72 GET /qlikview/images/bg_error_repeat.png

2013-12-05 10:09:29 172.24.12.72 POST /QvAJAXZfc/AccessPoint.aspx

It is always at the AccessPoint.aspx

In test system it looks better.

2013-12-05 10:20:05 172.24.1.69 GET /Qlikview/images/bg_overlay.png

2013-12-05 10:20:05 172.24.1.69 POST /QvAJAXZfc/AccessPoint.aspx

UPDATE!!

Explanation, it is the "Loading Content" sign that is showing for 10-20s.But there isn't a lot of content so it shouldn't take so long.

Does anyone have an idea what to start looking for?

/ Br Fredrik

Anonymous · ‎2014-09-03

I encountered a similar problem a while back, there was a 30 second to 1 minute delay in users getting access.

It turned out our server was not configured properly for our network, it did not have the correct subnet defined. So when a user was connecting, our server did not know which Active Directory server to route the authentication request to and AD requests were being sent all round the network to various locations.

Network admin corrected the subnet setting and the delay disappeared.

I hope this helps.

Report Inappropriate Content · ‎2016-06-27

I know this is an old post, but I thought I'd share the solution we found for this issue. We had the same issue with the "Loading Content" screen hanging for 20-30 seconds. Ended up that we needed to open port 4730 between our IIS server and our QlikView server. After that, the Access Point opened almost instantaneously.