I have a weird problem with one client. She is able to open the app in server at first, but after a while, lets say after a couple of hours when she is accessing the app for the third or fourth time, application doesn't open, only white screen shows and says it is loading.
I have to restart server and then it works fine again but only for a while. Then the same problem occurs.
We don't have similar problems with any other app, just this one.
Could it be meta files corruption?
We thought that she was doing something wrong when closing the app and we fixed it in console that QlikView automatically drops user from application after 30 minutes, but it didn't help at all. I really have no idea.
Does anybody have any experience like this? Any solution?
which version you are using and check the user accessing through ajax or IE.If it is IE then check IE version ? and try to open the application after deleting the catch of IE. and still you are getting the same issue then try to reistall the QVS.
Thanks for input. We are using version 11.20. Access is through ajax. We are deep in production, users are constantly using applications, we can't risk reinstalling QVS at thi time just for one application.
then do one thing take a copy of the application and rename it with diffrent name and test it give the access to you and that user and check if it is working fine with you then might be issue with client machine or Ajax. and that happen for a perticular application or all application. if it is perticaular one application then it might be some file got correpted.
What session recovery does is creating server-side bookmarks that will be used for the same user's next entry; thus pumping up the size of .shared files. Also since this option does not eliminate the unnecessary session bookmarks (the ones belong to older dates), it causes a lot of trouble.
Plus, next time you can use QlikView Power Tools to clean .shared.