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Performance problems

One of our customers is having performance problems when he tries to access Qlikview. We created 2 new physical servers, largely based on 2 existing physical servers. There are no problems with the existing servers.

The new servers have more RAM, more disk. The only difference is with the CPU : the existing ones have 2 CPU 12 cores at 3.47 Ghz; the new ones have 1 CPU 12 core at 2.30Ghz. Could this be the problem?

Thanks for any feedback

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